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Europe Containers Ports and Logistics

Box carriers failing on customer service, survey shows

The consolidation of container lines into fewer, more stable carriers working in a reorganised alliance structure was supposed to bring better service to their shipper customers. Instead, customer service levels have fallen to new lows

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ESC survey backs customer dissatisfaction with carriers

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This copy is for your personal, non-commercial use. For high-quality copies or electronic reprints for distribution to colleagues or customers, please call UK support at +44 (0)20 3377 3996 / APAC support at +65 6508 2430

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