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Better box carrier service will come at a cost, warns Saadé

Shippers deserve to have their cargo carried as booked, but this will mean an end to loss-making rates

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Carriers need to be able to guarantee shipments if they want to offer customers a good service. But customers will need to understand that service does not come free of charge

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This copy is for your personal, non-commercial use. For high-quality copies or electronic reprints for distribution to colleagues or customers, please call UK support at +44 (0)20 3377 3996 / APAC support at +65 6508 2430

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