Terminal automation ‘is a process of evolution, not revolution’
Automation is seen as an evolutionary process, though the pace can be speeded up through digitalisation and better data quality. Gradual steps that are sensible in terms of technology, business, legislation and customer value will be taken
Digitalisation is now accelerating automation, which needs to respond to higher customer expectations. Automation in various forms will be deployed to a greater extent as businesses come to realise that to stay relevant they need to increase capacity and productivity