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E-commerce giants will punish poor service by taking over themselves, warn freight forwarders

Reliability is the key criteria freight forwarders are judged on by the e-commerce giants and they may take matters into their own hands if the sector cannot up its game

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Amazon and Alibaba are likely to eye up the possibility of taking over a carrier unless sector reliability makes them stay their hand

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This copy is for your personal, non-commercial use. For high-quality copies or electronic reprints for distribution to colleagues or customers, please call UK support at +44 (0)20 3377 3996 / APAC support at +65 6508 2430

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