Market process efficiency — strategies for accelerating the pace of change
SIR, Further to recent comments by Dane Douetil [chief executive of Brit Insurance], the purpose of this letter is to provide you with an update on the current status of efforts to improve the market’s operational processes, both at a market level and also for your individual business. I will also highlight the steps the Franchise Board will be taking over the remainder of the year in the event that progress falls behind expectations.
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