Training is key to seeing the back of serial complainants
THE phenomenon of the professional complainant, for whom the key aim of a cruise holiday is reparation following personal injury or compensation for other claims in on the increase. Cruise operators are aware of this and are responding to it, and we here consider some of the more effective steps that they can take*.
If content does not display, please refresh your browser.
Not a subscriber?
Find out about tailored subscription packages:
T: +44 (0) 20 3377 3792